Rescheduled and Now Relieved

In March, Kassie Sheffer was anxiously awaiting the day of her scheduled thyroidectomy. Experiencing difficulty swallowing, Kassie was ready for the relief the removal of her thyroid would bring. Unfortunately, in late March, Kassie received a call that her surgery would be postponed due to the COVID-19 pandemic.

“I was frustrated but understood,” Kassie said. Her surgeon, Beth Kimball, MD, kept in touch and assured Kassie that if swallowing became even more difficult, she could go to the Emergency Department and the surgery could take place. Kassie waited, and had a successful thyroidectomy in mid-May when surgeries resumed at St. Joe’s.

“I’m typically a very cautious person,” Kassie said. “Going into a hospital with COVID-19 patients should have been nerve-wracking. But it was the opposite. I was ready to reschedule my surgery.”

Kassie received clear instructions from Dr. Kimball and St. Joe’s on what to expect and how to prepare for surgery. She went two days before surgery for a COVID-19 test, which was negative, and knew that visitor restrictions would mean she’d be alone during surgery and her overnight stay.

“Although I was alone, I never felt alone,” Kassie said. “Everyone went out of their way to make sure I was comfortable and were very helpful. Dr. Kimball called my husband immediately after surgery to let him know everything went well and, later, I was able to speak to him myself.”

Kassie also witnessed St. Joe’s safety processes first hand.

“It’s very clear patient safety is a top priority,” Kassie said. “Everyone is screened before entering; you can tell all of the staff are screened too because they have a sticker with a date on their badge. The clinicians are also always explaining what they are doing and how the surgery area is separate from areas where they care for COVID-19 patients. I would tell everyone 1,000 times over that they don’t have to be nervous to receive care at St. Joe’s – it’s safe.”

Kassie is now home, recovering well and conducting follow-up visits with her physicians virtually. Kassie, her husband and the four children she had at St. Joe’s are healthy and glad Kassie’s difficulties are gone for good.

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